“I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
When thinking about admissions at Potomac Pathways, there are experiential aspects and logistical ones. I start with the experiential, as illustrated by my favorite Maya Angelou quote above, because of how unique it makes us in our service. Our priority, from the moment you reach out to us, is for you to feel heard, cared for, and for you to experience our mission in either guiding you through our admissions process or supporting you in finding the ‘right-fit’ for your loved one. You can expect us to attentively ask you about your family’s challenges, to thoroughly answer any questions you might have about our outpatient treatment programs, and to patiently understand how we might best support your adolescent/young adult in attaining a more balanced life.
Once we have spoken on the phone, you will be guided through the logistical aspects of our process and our online application. The online application gives us valuable and comprehensive information about your adolescent/young adult and allows us to think about which of our programs to consider. We will then schedule a one hour meeting to visit with your family in person and assess fit. In most cases, we can advise within 48 hours if Potomac Pathways is an appropriate program. We then follow up with arranging a 1-2 hour in-depth assessment for your adolescent/young adult followed by pretreatment sessions to get everyone oriented. From beginning to end, we understand your urgency and do our utmost to enroll clients within a week to ten days of the initial admissions interview.
In sum, we strive to make every experience the opposite of an assembly line perfunctory encounter, and it all starts with our compassionate, respectful, and thoughtful Potomac Pathways admissions process.
Ilene Marto Atiyah is currently finishing her MSW degree in Clinical Social Work at Columbia University with a focus on mental health. Recently, she spent a year interning at Potomac Pathways in the First Step IOP as part of her clinical training and loves working with adolescents, young adults, and their families. Ilene is married with two teens of her own and enjoys cooking, reading, and traveling near and far.